Contact & FAQ

GENERAL CONTACT

Festival Antigel
Route du Bois-des-Frères 51A
1219 Vernier

info@antigel.ch
Phone. +41 22 732 27 18

ticketing

For ticketing related questions : billetterie@antigel.ch


NO CASH !

Only card payments (debit and credit) and Twint payments are possible; no cash transactions.

The Migros ticket office accepts cash and 2026 culture cheques.

food & beverages

On performance evenings, a bar and light refreshments are available at the various Festival venues. Fresh local produce and short supply chains.

lost & found

If you have forgotten or misplaced any personal belongings at the festival, you can contact our team by writing to info@antigel.ch

attend the festival

Find all the conditions for accessing shows and concerts on the web page for the shows you wish to see.

festival access requirements

You must have a ticket or invitation to attend the festival’s shows and concerts.

Minors must be accompanied by an adult.

For reduced rates, please bring your ID card, AVS, AI, student card, 20ans/20francs card, etc.

accessibility

People with disabilities can consult the accessibility conditions for shows and concerts on the website page for the desired shows.

Or write to us at billetterie@antigel.ch

FAQ

  • Go here
  • Click on the event of your choice.
  • Select the desired date, if there are several event dates.
  • Choose the number of seats you want for each price category. The prices shown on the online store are the only ones valid and binding.
  • Click on ADD TO MY BASKET.
  • Click on CONTINUE SHOPPING if you wish to purchase tickets for other events, otherwise click on CONFIRM MY BASKET.
  • To delete a booking, click on the small bin icon on the right.
  • Enter the email address where you would like to receive your ticket(s).
  • To finalise your order, fill in all the fields in PAYMENT INFORMATION, then PROCEED TO PAYMENT.
  • You will be redirected to the payment page. Follow the instructions.
  • You will receive a confirmation email containing a link to download your ticket. If you have not received this email within an hour of confirming your order, please check your spam folder. If you still cannot find it, please write to billetterie@antigel.ch

    • A ticket purchased online or at the box office guarantees you entry to the event and reserves your seat. Simply present the QR code/physical ticket that you received as a PDF by email at the entrance to the event.

    Please note that we do not offer refunds or exchanges.

    You can choose whether or not to print your ticket. However, please note that if you have purchased one or more tickets online, you will receive them by email. All you need to do is show the QR code on your phone.

  • Go there 
  • Select your ticket price: Full price CHF 110.00 / Reduced price CHF 90.00 = OAPs, unemployed, disabled, young people (under 20) and students.
  • Fill in all the fields requested in PASS HOLDER INFORMATION.
  • The TICKET SELECTION page will open with all the festival events listed on the left.
  • Make your selection by adding a ticket for the desired events by clicking on the ‘+’ icon.
  • To remove a ticket from your basket, click on the – icon. To delete your entire order, click on Cancel.
  • To remove a ticket from your basket, click on the – icon. To delete your entire order, click on Cancel.
  • You will be redirected to the payment page. Follow the instructions.
  • You will receive an email confirming your order. If you have not received this email within an hour of confirming your order, please check your spam folder. If you still cannot find it, please write to billetterie@antigel.ch
  • You will receive your pass and the associated code in a separate email – this year, festival passes are digital.

    •  

  • After purchasing your pass, you will receive it by email in digital format. This year, festival passes are digital.
  • Go to our ticket office and click on SUBSCRIBER ACCESS (top right).
  • Enter the CODE on your pass received by email and click on LOGIN.
  • Here you can add new events of your choice (max. 1 per event).
  • Proceed to payment for the new events you have selected.
  • You will receive a confirmation email and your tickets will also be available directly on your Pass.
  • At the entrance to the venues, present the QR code on your Pass to be scanned.

    •  

    The festival pass is non-transferable and must be used by the person named on it. It entitles the holder to the most advantageous rate we offer: the festival rate.

    The festival pass does not give you free access to events, and you must still book your tickets in advance.

    You will find the festival-goer rate in the ‘practical information’ section for each event on our website. The festival-goer rate offered does not differ depending on whether your festival-goer pass is a ‘full price’ or ‘reduced price’ pass: only the purchase price of the pass differs.

    It is not necessary to order all your tickets at the time of creating your pass. You can log in to your subscriber account (using your pass code) at any time to order new tickets.

    We do not offer refunds or exchanges.

    Yes, it is essential to book the sessions of your choice. Without prior booking, we cannot guarantee you access to the events.

    Please check that it has not ended up in your spam folder. If it is not there, please write to us at billetterie@antigel.ch. You may have made a mistake when entering your email address.

    The problem may be with your browser. Our IT technicians recommend using Google Chrome. If the problem persists, try again in private browsing mode or using another web browser (Mozilla Firefox/Safari/Internet Explorer, etc.).

    Also check that you have disabled your ad blocker if you have added one to your browser, as well as your Internet connection.

    If the problem persists, please describe your problem to billetterie@antigel.ch.

    No, for security reasons we do not take bookings by telephone or e-mail.

    No, you can also purchase tickets at the event venue or at Migros sales points, subject to availability.

    The Festival reserves the right to refuse entry to latecomers – even if they have a valid ticket – without refund or exchange.